Where humans step in
Planned's team handles everything AI can't: judgment, creativity, relationships.
Quality checks on AI output
Every AI recommendation passes through Planned's evaluation layer. When confidence is lower, a specialist reviews it before it reaches your team.
Planning guidance
Most users aren't professional event planners. Our team guides them through the process: what to ask for, what to push back on, what to lock in early.
At the event level
AI can narrow 200 venues to 10. A human can tell you which three will actually impress your executives, and that the rooftop bar you're eyeing is next to a construction site that won't wrap until Q3.
Suppliers go dark. Proposals come in late. When that happens, our team picks up the phone. AI can send a follow-up. A human can call the sales manager they've worked with for years and get the proposal by end of day.
Negotiation runs on data and relationships. When things go sideways after the contract is signed, our team steps in and works the relationship. Years of repeat business with suppliers means we can make calls a planner on their own simply can't.
At the program level
Rolling out a meetings program is a change management exercise, not a software install. We build a custom adoption plan: stakeholder alignment, user training, internal comms, phased rollout.
QBRs cover spend trends, savings, supplier scorecards, and adoption. But they're not just a deck. They're a working session where we adjust strategy together.
We work with procurement and travel leaders to design meeting policies, approval workflows, and compliance rules. We bring benchmarks from programs across industries so you're not starting from scratch.
Our human-backed AI principle
Planned builds AI agents into the sourcing workflow to speed up repeat tasks that slow planners down. Paired with expert human service, it creates a high-tech, high-touch experience.
See how AI and humans work together
Work with experts who've built world-class M&E programs to design your approval flows, policies, KPIs, and bespoke change management plan
